Brad Davis

𝗛𝗶, 𝗜'𝗺 𝗕𝗿𝗮𝗱 — 𝗮 𝗖𝗦 𝗹𝗲𝗮𝗱𝗲𝗿 𝘄𝗵𝗼 𝗯𝘂𝗶𝗹𝗱𝘀 𝗳𝗿𝗼𝗺 𝘇𝗲𝗿𝗼.Over the past decade, I've been brought into early-stage and growth-stage companies to do one thing: build Customer Success functions that didn't exist yet. No playbook. No team. Just a mandate to retain revenue, reduce churn, and create a customer experience worth coming back to.I've done that across industries — from AI and SaaS to niche B2B tech — and the through line is always the same. I build the systems, hire and develop the team, align CS with Sales and Product, and turn customer relationships into a revenue engine.That work has made me a specialist. I know what it takes to go from zero to a functioning, high-performing CS org — and I've done it multiple times.I'm now looking for the right company where I can apply that experience at greater scale, with the runway to lead a CS function for the long term and drive measurable impact on NRR, retention, and growth.Outside of that, I run Success Panda — a community and coaching platform for CS professionals navigating their careers. It keeps me sharp, connected to the market, and reminded every day why this profession matters.If you're building something and need a CS leader who's done it before — let's talk.