Jennifer Hay

I’ve spent my career at the intersection of technology and professional development, which gives me a unique perspective on how people grow and succeed in tech careers. I started in data warehousing and business intelligence at the University of Washington, where I discovered not only a passion for technology, but also a genuine interest in the people behind the data. That foundation led me to TDWI, where I managed the Certified Business Intelligence Professional (CBIP) program. I taught exam-prep courses and helped members and conference attendees connect their educational choices with their career goals and aspirations. Those years gave me deep insight into both the analytics profession and the diverse pathways people take to excel in it. Over time, I saw a clear need: technical professionals often struggled to explain the true impact of their work. I launched IT Resume Service to change that. What started as a resume-writing practice quickly grew into a specialty—I became known for helping technology and data professionals turn complex projects into clear, compelling career stories that resonate with hiring managers. As my work evolved, I expanded into full career coaching, blending my background in technology, my expertise in storytelling, and my understanding of the tech job market. Today, I work with students, recent graduates, and mid-career professionals to explore opportunities, clarify goals, and create actionable, step-by-step plans using my proprietary career-planning framework. I hold certifications in IT Resume Writing (ACRW, CPRW, CRS+IT) and Student Career Coaching (CSCC), and I’m a Certified Business Intelligence Professional (CBIP) in Data Analysis and Business Analytics. I stay deeply connected to trends in business, technology, and the job market so the guidance I provide is grounded in both current realities and long-term vision.