Jennifer Spoelma

I'm a Customer Education Strategist and multi-passionate entrepreneur who believes the best learning happens at the intersection of strategy, creativity, and genuine human connection.Most recently, I led Customer Education at Mode (acquired by ThoughtSpot), where I built the education function from scratch to serve 80k+ users across data scientists, analysts, and enterprise IT teams. I've led programs that achieved 3.5x faster onboarding, 95%+ customer satisfaction, and continuously grew ~30% QoQ.What makes me different: I bring an entrepreneurial, creative lens to everything I do. Whether I'm designing technical education for data science platforms or coaching creative professionals through career transitions, I'm obsessed with understanding how people actually learn, change, and thrive.Beyond corporate education, I'm also: * A newsletter writer exploring the intersection of creativity, career, and a fulfilling life * A Certified Professional Career Coach who has guided 85+ professionals through major transitions * A community builder who founded and grew a 250+ member community for creative business ownersThis multi-faceted perspective helps me design education that doesn't just transfer knowledge—it transforms how people work and think about their potential.I love connecting with fellow creative generalists, education innovators, and anyone navigating the beautiful complexity of building something meaningful. Let's chat!