Nikki Gordon
Kirkcaldy, Scotland, United Kingdom
Highly competent, motivated and outgoing person with 7 years customer service experience gained from working in a fast moving customer contact environment in both Inbound and Outbound, coaching and supervisory roles. I am a clear and confident communicator with great organisational skills to maintain excellent relationships across all levels. A confident decision maker who pays close attention to increasing customer retention and delivering the best customer experience at all times. Always having a flexible approach and able to adapt rapidly to changing environments to meet key business needs.
Nikki Gordon is a Career Coach at Virgin Media, specialising in telecommunications. She has 7 years of customer service experience in coaching and supervisory roles within a fast-paced contact centre environment. Gordon is a clear communicator with organisational skills and a flexible approach, adept at adapting to changing business needs.
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