Anna Grizhanova

* Many years of experience providing outstanding on-going customer service support and assistance to clients from various backgrounds and cultures * Professional time managed approach using an empathetic, positive manner in interacting with clients to help them achieve their goals; excellent cross-cultural interpersonal skills* Obtained Canadian Investment Funds Course and LLQP License * B.A. in Social Work and Social Service Worker Diploma, St. Lawrence College * Excellent understanding the challenges and needs facing families and individuals while choosing financial and insurance products* Demonstrated ability to educate, advise, assist clients in preparing an individual financial needs assessment * Proven ability to handle multiple tasks in high-pressure, high volume environments and to manage a busy workload (average 40 clients a day)* Solid knowledge of local community agencies and government programs* Proficient case file management skills with an ability to monitor, assess and coordinate clients’ progress; strong facilitation skills; timely attention to detail and accuracy* Exceptional written and oral communication skills, customer service skills including working with various service providers, employers, and clients* Demonstrated effective problem resolution, decision-making, critical thinking, good judgment* Ability to function as a strong team member or independently* Exceptional computer skills: MS Office Suite and other software including CAMS, CATS* Fluent in English and Russian with a commitment to continuous learning* Level B CPR /First Aid Certificate; Current CPIC