Elena Esquivel

* Bi-lingual - English/Spanish: Advanced proficiency and fluency level in reading, writing and speaking * Over 20 years of providing excellent customer service * Thrive in high-volume and fast paced work environments * Proficient in i-trac, iMatchSkills, Datatel, Microsoft Office Suite, Email, Outlook & QuickBooks * Documented skill in assessing needs and making appropriate referrals * Experience in working with businesses and individuals in a professional manner * Ability to interact with diverse client group in friendly and diplomatic manner * Knowledge of Family Educational Rights & Privacy (FERPA) * Knowledge of High standards of Security and Confidentiality * Knowledge of principles and processes for providing customer and personal services * Experience participating in Interview Committees/panel and applicant’s screening process * Excellent organizational and time management skills * Knowledge of Wagner Peyser Act, Workforce Innovation & Opportunity Act (WIOA), Trade Act and Employment (I-9) eligibility, guidelines, and requirements * Knowledge of curriculum and academic requirements for technical, vocational and occupational college programs * Over 15 years of experience as Manager and Quality Control, supervising 35-40 employees