Jennifer Ludwig

An experienced PMP certified IT project manager with excellent team management, strong client relationships, fast issue resolution, and on-time delivery of services. * Strategic Project Leadership: Directed high-impact projects, including a significant system for the U.S. Air Force and infrastructure modernization for the U.S. Army, ensuring timely and budget-compliant delivery. * Operational Excellence in Team Management: Managed critical 24/7 operations, service desks, and technical teams, significantly improving service availability and response times. * Cybersecurity and Compliance Leadership: Spearheaded cybersecurity initiatives, achieving DoD Authorization to Operate (ATO) and maintaining stringent security standards across projects. * Professional Development and Mentoring: Conducted over 13 workshops, fostering talent growth in consulting and project management while mentoring early professionals for career success. * Award-Winning Client Service: Earned multiple IBM Service Excellence Awards for outstanding client engagement, delivery, and establishing strong client relationships. * Efficient Stakeholder Management: Excelled in stakeholder management, aligning project goals with business objectives and ensuring cross-functional collaboration for strategic success. Certifications: * * ITIL v4 Foundations - Certified 2024 * SAFe 6 Scrum Master – Certified 2024 * AWS Certified Cloud Practitioner – Certified 2022 * Microsoft Azure Fundamentals – Certified 2022 * ICAgile Project and Delivery Management (ICP-APM) – Certified: 2022 * ICAgile Fundamentals Certification – Certified: 2020 * PMI PMP Certification – Certified: 2019 * ISC2 CISSP Certification– Certified: 2017 * CM2 Comprehensive Configuration Management Certification – Certified: 2016 * ITIL v3 Foundations – Certified: 2010 * CompTIA Security+ CE - Certified: 2009 * CompTIA Network+ CE - Certified: 2006