Nicole Layton

With over 30 years’ experience in recruitment, I partner with organisations to build strong leadership capability within contact centre and customer-centric environments. I specialise in recruiting senior contact centre roles, including operations, project management, marketing, and customer experience, working closely with leaders responsible for hiring and team capability. My approach is relationship-led, considered, and focused on long-term fit — not just filling roles. Alongside recruitment, I’m an ICF-accredited Associate Certified Coach (ACC), working with organisations and individuals to strengthen leadership confidence, decision-making, and presence — particularly during periods of transition, growth, or increased operational pressure. Since 2019, my coaching work has integrated inner-growth coaching with meditation, alongside NLP Master Practitioner training and mindfulness. This approach supports people to move forward with clarity, resilience, and intention — especially in demanding environments. At the heart of my work is a simple purpose: my purpose is to help you find yours — supporting individuals and organisations to reconnect with what matters and move forward with confidence, clarity, and alignment.