Working with Active Recruitment for 2026 Job Searches
Active Recruitment is an Australian staffing agency specializing in permanent and temporary placements for the business services sector, with a primary focus on call centre operations. If you are a professional seeking high-volume customer service or contact centre roles, engaging with this agency can provide direct access to unadvertised vacancies.
Who pays Active Recruitment
Paid by the employer, not by you.
Active Recruitment earns a fee from the company that hires you, usually a share of your first-year salary or a margin on your contract rate. Their client is that company.
What that means for you
Expect roles that fit their open vacancies before roles that fit your plan. Ask which company a role is for before your CV goes anywhere, and apply direct where you can.
1
Sectors we track
Global
Presence
Source: JobMentis Agency Directory, 29,247 agencies across 102 markets, 2026.
Their side
Sectors
What specific roles does Active Recruitment place?
Active Recruitment focuses exclusively on the business services sector, specifically targeting call centre and contact centre environments. They place candidates in roles ranging from entry-level customer service representatives to team leaders and workforce planners. Whether you are looking for short-term temporary relief work or a permanent career move, their network is built around these high-volume operational environments.
Where you meet
How does the staffing process work for candidates?
The process begins with a registration and screening phase where your skills and availability are assessed against current client requirements. Once registered, your profile is matched to active job orders, and you may be invited for an interview to verify your experience. If you are a strong match, the agency will present your details to the hiring manager and coordinate the interview process on your behalf.
What should I expect once I engage the agency?
Expect a professional, transactional relationship where communication is driven by current hiring needs. The agency acts as the intermediary, meaning they handle salary negotiations and contract details, while the client company remains your ultimate employer or site of work. You will typically receive updates only when there is a specific role that matches your profile or when you are being put forward for an interview.
Your side
How can I get on Active Recruitment's radar?
To stand out, ensure your CV explicitly highlights your experience with specific call centre software, KPIs, and call volume metrics. Use keywords like inbound, outbound, CRM, and conflict resolution to align with the terminology recruiters search for in their database. Submit your application directly through their portal and follow up with a brief, professional email if you have not heard back within one week.
Is Active Recruitment the right fit for my job search?
This agency is an excellent fit if you have proven experience in high-volume customer service or contact centre environments and are looking for immediate placement opportunities. However, if you are seeking roles in specialized corporate sectors outside of business services or require long-term career coaching, you may find better results with a boutique firm. They are best utilized as one of several channels in your broader job search strategy.
How to work with Active Recruitment: candidate playbook
- Tailor your CV to highlight specific call centre metrics and software proficiency.
- Register directly on their website to ensure your profile enters their active database.
- Follow up via email one week after submission to confirm your availability.
- Keep your contact information and current availability status updated in their portal.
- Be prepared to discuss your specific shift availability for temporary assignments.
Frequently asked questions
Do I have to pay a fee to use Active Recruitment?
No, you should never pay a fee to a staffing agency for placement services. The recruitment agency is paid by the hiring company to find and vet suitable candidates for their open positions.
Should I register with multiple agencies at the same time?
Yes, it is standard practice to register with several agencies that specialize in your field. This increases your visibility in the market and ensures you are considered for a wider range of potential roles.
What happens to my data after I submit my CV?
Your CV and personal details are stored in the agency's secure database to be matched against future job openings. Under Australian privacy laws, they must handle your information confidentially and should not share it with prospective employers without your prior consent.
Should I apply for a role directly if I see it advertised elsewhere?
If you have already been submitted for a role by Active Recruitment, do not apply for the same position independently. Duplicate applications can create administrative confusion and may lead to your profile being disqualified by the hiring company.
Applying through Active Recruitment?
Track the role, tailor your CV to the real employer, and prep for the interview with JobMentis.
Start freeRecruiting agencies in Australia
Keep going
General guidance for candidates. JobMentis is not affiliated with the agencies listed.