Type · Ownership
Tell me about a time you took ownership of a problem or project that was outside your direct responsibility. What was the situation, what did you do, and what was the outcome?
Other roles at Vivino:Product ManagerSoftware EngineerSalesCustomer SuccessMarketingBrand ManagerSupply Chain
How to Pass the Vivino Customer Success Interview in 2026
The Vivino DNA (TL;DR)
Vivino's 'Buy the Right Wine' mission drives evaluation for candidates who can enhance user discovery and trust. Interviewers look for clear articulation of how past work directly impacted user decisions, especially around product clarity and data interpretation for wine selection.
The Vivino Interview Loop
Your onsite loop will typically consist of 5 rounds.
- 1
Round 1
Recruiter ScreenMotivation, customer-facing experience, fit with the segment (SMB / Mid-market / Enterprise). - 2
Round 2
Customer StoryWalking through how you saved an at-risk account, drove adoption, or expanded a customer. - 3
Round 3
Renewal & ExpansionQBR roleplay, identifying expansion signals, navigating churn risk, multi-stakeholder alignment. - 4
Round 4
QBR RoleplayLive mock QBR - presenting health metrics, ROI evidence, and renewal/expansion narrative to a customer panel. - 5
Round 5
Behavioral / LeadershipPast evidence of ownership, influence, resolving conflict.
The Danger Zone: Top Reasons Candidates Fail
Based on our database of Vivino interview outcomes, avoid these common traps:
- Describing a situation where they simply presented facts without persuasion.
- Not considering how to present data in a way that resonates with a busy restaurant owner/manager.
- Not demonstrating initiative or a proactive approach.
- Not clearly articulating the extra steps taken or the initiative shown.
Test Yourself: Real Vivino Questions
Three real prompts pulled from our database.
Type · Account Expansion
Tell me about a time you identified and successfully facilitated an expansion opportunity within an existing customer account. What signals did you look for, and how did you position Vivino's additional value to justify the expansion?
Type · QBR Roleplay - Health Metrics
You are presenting Vivino's platform health metrics to a key partner. How would you present data on user engagement, wine discovery trends, and purchase conversion rates in a way that is easily understandable and demonstrates clear ROI for their business?
+ many more questions, signals, and worked examples
Sign up to unlock the full Vivino grading rubric
Vivino Interview Question Bank
A sample from our database, grouped by round. Sign up to see the full set.
9 of 24 questions shown
1
Recruiter Screen
1- 1
Type · Motivation & Fit
Vivino aims to connect wine lovers with wines they'll love. How does your experience in customer success align with this mission, and what excites you about supporting our diverse customer base, from casual drinkers to serious collectors?
2
Customer Story
3- 2
Type · At-Risk Account Management
Describe a time you successfully turned around an at-risk account in a fast-paced retail or e-commerce environment. What were the key indicators of risk, and what specific actions did you take to regain the customer's trust and ensure their continued success with the platform? - 3
Type · Adoption & Value Realization
Walk me through a situation where you drove significant adoption of a new Vivino feature or a core aspect of the platform among a specific customer segment (e.g., restaurants, wine clubs, or individual users). How did you measure success, and what was the ultimate value realized by the customer? - + 1 more questions in this round (sign up to unlock)
3
Renewal & Expansion
4- 4
Type · QBR Preparation & Strategy
Imagine you are preparing for a Quarterly Business Review (QBR) with a key restaurant partner. What key metrics would you prioritize to demonstrate Vivino's value and ensure their continued partnership, especially considering the dynamic nature of the restaurant industry? - 5
Type · Expansion Signal Identification
What subtle signals might indicate that a Vivino user (individual or business) is ready for a more advanced feature set or a higher tier of service, even if they haven't explicitly asked for it? - + 2 more questions in this round (sign up to unlock)
4
QBR Roleplay
2- 6
Type · QBR Roleplay - Health Metrics
You are presenting Vivino's platform health metrics to a key partner. How would you present data on user engagement, wine discovery trends, and purchase conversion rates in a way that is easily understandable and demonstrates clear ROI for their business? - 7
Type · QBR Roleplay - Renewal/Expansion Narrative
During the QBR, how would you naturally weave in a discussion about renewal and potential expansion opportunities, based on the value demonstrated and the partner's evolving needs?
5
Behavioral / Leadership
14- 8
Type · Past Experience
Tell me about a time you had to influence a team or stakeholder to adopt your product vision when they were initially resistant. What was the situation, what did you do, and what was the outcome? - 9
Type · Ownership & Initiative
Tell me about a time you took initiative to solve a problem that wasn't explicitly assigned to you. What was the situation, what did you do, and what was the outcome? - + 12 more questions in this round (sign up to unlock)
Unlock all 24 Vivino questions, free
No credit card. Every question with its framework, the grading signals interviewers score against, and a worked answer for each.
Interview tracks at Vivino
How Vivino's DNA translates across functions. Pick your role.
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Practice Vivino interviews end-to-end
Vivino Mock Interview
Run a live mock interview with our AI interviewer using Vivino-style prompts. Get scored on structure, signal, and answer length - exactly how the real loop grades you.
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STAR Stories for Vivino Behavioral Rounds
Build a Story Bank of your past wins, mapped to the leadership signals Vivino interviewers grade on. Reuse them across every behavioral round.
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Vivino Interview Prep Hub
The frameworks behind every Vivino round: CIRCLES for product sense, hypothesis-driven debugging for analytical, STAR for behavioral. Learn each one in 10 minutes.
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Interview Frameworks
CIRCLES, STAR, AARRR, RICE, MECE. The exact frameworks that make Vivino interviewers nod instead of frown. Step-by-step playbooks with the moves and the pitfalls.
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Sample answers
What a strong answer to these Vivino interview questions shows.
Tell me about a time you took ownership of a problem or project that was outside your direct responsibility. What was the situation, what did you do, and what was the outcome?
A strong answer shows: Proactiveness and initiative.; Willingness to go above and beyond.; Sense of accountability and ownership..
Tell me about a time you identified and successfully facilitated an expansion opportunity within an existing customer account. What signals did you look for, and how did you position Vivino's additional value to justify the expansion?
A strong answer shows: Proactive identification of growth opportunities; Understanding of customer business goals; Cross-functional collaboration; Value-based selling.
FAQ
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