How long does the Vivino interview process take?

Most candidates spend between 4 and 8 weeks from recruiter screen to offer. The onsite loop itself runs in a single day or is split across two half-days, with debrief and offer typically within 5 business days after.

How should I prepare specifically for Vivino?

Focus on three things: (1) the company DNA shown above — what they actually grade for, (2) the rounds in your loop, especially the round most candidates underestimate, and (3) drilling on the question types in this guide using a structured framework like CIRCLES or STAR.

Does this apply to engineering or design roles at Vivino?

The DNA stays the same — what changes is the round mix. SWE candidates face coding screens instead of Product Sense; designers face portfolio reviews and design exercises. The "what they value" and behavioral signals carry across all functions.

Other roles at Vivino:Product Manager Software Engineer Sales Customer Success Marketing Brand Manager Supply Chain

Growth · Customer Success Interview Guide

How to Pass the Vivino Customer Success Interview in 2026

The Vivino DNA (TL;DR)

Vivino's 'Buy the Right Wine' mission drives evaluation for candidates who can enhance user discovery and trust. Interviewers look for clear articulation of how past work directly impacted user decisions, especially around product clarity and data interpretation for wine selection.

The Vivino Interview Loop

Your onsite loop will typically consist of 5 rounds.

1
Round 1
Recruiter Screen
Motivation, customer-facing experience, fit with the segment (SMB / Mid-market / Enterprise).
2
Round 2
Customer Story
Walking through how you saved an at-risk account, drove adoption, or expanded a customer.
3
Round 3
Renewal & Expansion
QBR roleplay, identifying expansion signals, navigating churn risk, multi-stakeholder alignment.
4
Round 4
QBR Roleplay
Live mock QBR — presenting health metrics, ROI evidence, and renewal/expansion narrative to a customer panel.
5
Round 5
Behavioral / Leadership
Past evidence of ownership, influence, resolving conflict.

The Danger Zone: Top Reasons Candidates Fail

Based on our database of Vivino interview outcomes, avoid these common traps:

Describing a situation where they simply presented facts without persuasion.
Not considering how to present data in a way that resonates with a busy restaurant owner/manager.
Not demonstrating initiative or a proactive approach.
Not clearly articulating the extra steps taken or the initiative shown.

Test Yourself: Real Vivino Questions

Three real prompts pulled from our database.

Type · Ownership

Tell me about a time you took ownership of a problem or project that was outside your direct responsibility. What was the situation, what did you do, and what was the outcome?

Type · Account Expansion

Tell me about a time you identified and successfully facilitated an expansion opportunity within an existing customer account. What signals did you look for, and how did you position Vivino's additional value to justify the expansion?

Type · QBR Roleplay - Health Metrics

You are presenting Vivino's platform health metrics to a key partner. How would you present data on user engagement, wine discovery trends, and purchase conversion rates in a way that is easily understandable and demonstrates clear ROI for their business?

+ many more questions, signals, and worked examples

Unlock the rubric

Vivino Interview Question Bank

A sample from our database, grouped by round. Sign up to see the full set.

9 of 24 questions shown

Recruiter Screen

1
Type · Motivation & Fit
Vivino aims to connect wine lovers with wines they'll love. How does your experience in customer success align with this mission, and what excites you about supporting our diverse customer base, from casual drinkers to serious collectors?

Customer Story

2
Type · At-Risk Account Management
Describe a time you successfully turned around an at-risk account in a fast-paced retail or e-commerce environment. What were the key indicators of risk, and what specific actions did you take to regain the customer's trust and ensure their continued success with the platform?
3
Type · Adoption & Value Realization
Walk me through a situation where you drove significant adoption of a new Vivino feature or a core aspect of the platform among a specific customer segment (e.g., restaurants, wine clubs, or individual users). How did you measure success, and what was the ultimate value realized by the customer?
+ 1 more questions in this round (sign up to unlock)

Renewal & Expansion

4
Type · QBR Preparation & Strategy
Imagine you are preparing for a Quarterly Business Review (QBR) with a key restaurant partner. What key metrics would you prioritize to demonstrate Vivino's value and ensure their continued partnership, especially considering the dynamic nature of the restaurant industry?
5
Type · Expansion Signal Identification
What subtle signals might indicate that a Vivino user (individual or business) is ready for a more advanced feature set or a higher tier of service, even if they haven't explicitly asked for it?
+ 2 more questions in this round (sign up to unlock)

QBR Roleplay

6
Type · QBR Roleplay - Health Metrics
You are presenting Vivino's platform health metrics to a key partner. How would you present data on user engagement, wine discovery trends, and purchase conversion rates in a way that is easily understandable and demonstrates clear ROI for their business?
7
Type · QBR Roleplay - Renewal/Expansion Narrative
During the QBR, how would you naturally weave in a discussion about renewal and potential expansion opportunities, based on the value demonstrated and the partner's evolving needs?

Behavioral / Leadership

8
Type · Past Experience
Tell me about a time you had to influence a team or stakeholder to adopt your product vision when they were initially resistant. What was the situation, what did you do, and what was the outcome?
9
Type · Ownership & Initiative
Tell me about a time you took initiative to solve a problem that wasn't explicitly assigned to you. What was the situation, what did you do, and what was the outcome?
+ 12 more questions in this round (sign up to unlock)