Cassie Barbieri

I build learning systems that bring clarity to complexity.For the past 15+ years in online higher education, I’ve worked at the intersection of learner support, content structure, and scalable design. While I currently lead a team of Career & Success Coaches at ASU EdPlus, the work that most energizes me is architecting the systems behind the scenes — designing knowledge frameworks, refining workflows, and integrating AI in ways that make human-centered work more sustainable and effective.I’ve led initiatives such as migrating and structuring our internal knowledgebase, developing scalable learner journey models for the Starbucks College Achievement Plan, and designing AI-supported call review processes now adopted across leadership. I’m especially interested in how AI and content strategy can augment human expertise while maintaining governance, clarity, and usability at scale.Having grown alongside EdPlus during a period of rapid expansion, I bring deep institutional knowledge combined with a forward-looking mindset. I care deeply about people — but I build best when I’m connecting the pieces of a larger system.I’m currently pursuing a Graduate Certificate in Educational Technology at Northern Arizona University to further deepen my understanding of accessible, innovative digital learning experiences.