Framework de entrevista PM
HEART
Choosing and defending user-centered metrics (Google's own framework)
Cuándo usarlo
'How do you measure…' or 'What are the top 3 metrics for…'
La cheat sheet de HEART
- H
Happiness
Attitudinal - NPS, CSAT, app-store rating.
- E
Engagement
Depth of interaction - sessions, time, actions per user.
- A
Adoption
New users of a feature in a given period.
- R
Retention
Returning users over time.
- T
Task success
Can users complete the core job? Completion rate, error rate, time-to-complete.
| Paso | Significado | La acción |
|---|---|---|
| H | Happiness | Attitudinal - NPS, CSAT, app-store rating. |
| E | Engagement | Depth of interaction - sessions, time, actions per user. |
| A | Adoption | New users of a feature in a given period. |
| R | Retention | Returning users over time. |
| T | Task success | Can users complete the core job? Completion rate, error rate, time-to-complete. |
Top trampas de HEART
Son los pasos que convierten un framework sólido en una respuesta plana.
Listing all five categories without picking a North Star.
Picking a vanity metric (DAU) when retention is more honest.
Pruébalo en este prompt
“How would you measure success of YouTube Shorts?”
Empresas que te evalúan en HEART
Estas empresas hacen preguntas estilo HEART en su loop real. Explora las preguntas reales y la rúbrica con la que evaluamos.