Thanks for the Feedback

The Science and Art of Receiving Feedback Well

by Douglas Stone, Sheila Heen

Thanks for the Feedback, by Douglas Stone and Sheila Heen, examines why people find it hard to take in feedback, even when they want to improve. The authors explain that receiving feedback draws on two competing needs: the wish to learn and grow, and the wish to be accepted as one is. They present a practical framework for interpreting evaluations, criticism, advice and coaching with curiosity, and they argue that training receivers is as valuable as training givers. The book suits professionals at many stages, including managers who want to respond to input from others more constructively.